shipping and returns policy

Shipping Policy

1.1. Processing Time: Orders are typically processed and shipped within 5 business days from the date of purchase. Processing times may vary during peak seasons or promotions.

1.2. Shipping Methods: We offer standard and expedited shipping options. Shipping rates and delivery times are calculated at checkout based on your location and chosen shipping method.

1.3. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment using the provided tracking information.

1.4. Shipping Locations: We currently ship to Canada and the United States of America. If your location is not included, please contact us at, and we will do our best to assist you.

2. Return and Exchange Policy

At LULO, we strive for excellence with every batch we roast and every bag we pack.

Our coffees are non-refundable, but if you were unhappy for any reason, or feel like we did not live up to your expectations, please contact us and we will work something out.


3. Contact Information

If you have any questions or concerns about our Shipping and Return Policy, please contact us at

By making a purchase on, you acknowledge that you have read, understood, and agree to be bound by this Shipping and Return Policy.