Last Updated: 2023/12/28

LULO Coffee ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal information.

1. Information We Collect

We may collect personal information that you provide to us when you visit our website, make a purchase, or communicate with us. This may include:

• Contact information, such as your name, email address, and phone number.
• Payment information, such as credit card details, when you make a purchase.
• Shipping information for the delivery of products.
• Information you provide when you contact us or participate in surveys or promotions.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfill your orders.
• To communicate with you about your orders, products, and promotions.
• To provide customer support and respond to your inquiries.
• To improve our products and services.
• To send you marketing communications if you have opted in to receive them.

3. Protection of Your Information

We take reasonable measures to protect the confidentiality and security of your personal information. This includes encryption, access controls, and other security measures to safeguard your data.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as set forth in this Privacy Policy or as required by law.

• We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you.
• We may disclose your information when required by law or to protect our rights, privacy, safety, or property.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications from us. To exercise these rights, please contact us at hello@lulocoffee.ca.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date.

8. Contact Information

If you have any questions about this Privacy Policy, please contact us at hello@lulocoffee.ca.

By using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.